FAQ
＜Products＞
Q. I don't know my ring size.
A. Ring fit can vary significantly depending on the design. Finger size may also change depending on the season, time of day, or physical condition.
Examples:
1. Wide band rings often feel tighter than narrow bands, so many customers choose a size approximately 1–2 sizes larger.
2. Fingers tend to swell more during summer than winter. A ring that fits perfectly in winter may feel slightly tight during summer.
If you are unsure of your ring size, please measure your finger using a commercially available ring sizer.
For detailed sizing information, please refer to "Sizes" under "International Shipping".
Q. Where are your products made?
A. All design and production are carried out in Japan.
The original prototypes are created by the designer, a trained metalsmith, and each piece is carefully handcrafted in collaboration with skilled artisans in Japan.
Jewelry making involves a wide range of specialized techniques. By drawing on these techniques and the expertise of skilled artisans, we create distinctive designs unique to un by Tomoyo Yoshida.
Q. Can product prices increase?
A. Product prices may be revised due to fluctuations in material costs and other factors.
Any price changes will be announced on our website "NEWS" and social media channels.
Q. Are products ever discontinued?
A. We release more than three new collections each year.
As a result, some past products may be discontinued.
Q. Can I purchase a product that has been discontinued?
A. Products that have already been discontinued are no longer available for purchase.
＜Orders＞
Q. I have not received my order confirmation email.
A. If you have not received an order confirmation email within 24 hours of placing your order, please check the following:
• Your order has not been completed.
• The registered email address is incorrect.
• The email has been filtered into your spam or junk folder.
• Your email settings block our domain or do not allow emails from us.
→ Please add info@un-designs.com to your safe sender list.
• The email has been blocked by your mail server as spam.
Before contacting us, please check your order status in "MY ACCOUNT".
If your order appears correctly and your email address is correct, please check your spam or junk folder.
Q. How long will it take to receive my order?
A. Orders are shipped within 14 days from the date of purchase.
For details, please refer to "Time of Delivery" under "International Shipping".
Q. Can I place an order by phone or email?
A. Some products not available in the online store may be ordered by email within Japan only (excluding certain items).
Products available exclusively at our flagship store cannot be ordered by phone or email.
Q. Is a shopping bag included?
A. Original shopping bags are available for purchase within Japan only.
Q. Is gift wrapping available?
A. This service is available within Japan only.
Q. Can I pay by bank transfer?
A. If you would like to pay by bank transfer, please select PayPal as your payment method.
A PayPal account must be registered in advance.
For payment details, please refer to "Payment" under "International Shipping".
Q. Can my order be shipped to an address other than my home?
A. This service is available within Japan only.
Q. Do you accept international orders?
A. Yes.
Please refer to "Shipping and Handling" under "International Shipping" for the list of countries we currently ship to.
＜Returns & Exchanges＞
Q. I received a defective item and would like to return or exchange it.
A. If the item you received is defective or differs from your order, we will promptly arrange a return or exchange.
For details, please refer to "Cancellation, Returns and Exchanges" under "International Shipping".
Q. I would like to return or exchange an item because the size does not fit or it is different from what I expected.
A. We do not accept returns or exchanges due to customer preference, including incorrect size, change of mind, or ordering mistakes.
For details, please refer to "Cancellation, Returns and Exchanges" under "International Shipping".
＜Repairs＞
Q. Can my product be repaired?
A. We offer repair services for our jewelry.
Repair costs vary depending on the condition of the item, as well as its material, design, and the type of repair required.
If you would like to request a repair, please contact us here.
Please note that some items may not be eligible for repair.
Q. Can I have my ring resized?
A. We offer ring resizing services.
Resizing fees vary depending on the condition of the item, as well as its material, design, and the type of resizing required.
If you would like to request resizing, please contact us here.
Please note that some items may not be eligible for resizing.
Q. Can I purchase only an earring back?
A. Earring backs are available for purchase within Japan only.
Q. I lost one side of my earrings. Can I purchase a single replacement?
A. Replacement pieces can be made to order within Japan only.
＜Membership & Login＞
Q. I forgot my password and cannot log in.
A. Please reset your password via "FORGOT IT?" on the login page.
If you are unable to log in for any other reason, please contact us here.
Q. Can I update my account information?
A. You can update your registered information, including your name, address, phone number, and password, through "MY ACCOUNT".
＜General Questions＞
Q. What payment methods are accepted at the flagship store?
A. The following payment methods are accepted at our flagship store:
• Cash
• Credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club)
• QR code payments (PayPay, d Barai, Rakuten Pay, Alipay, WeChat Pay)
• Electronic payments (iD, QUICPay)
* Available payment options may vary depending on your country or payment provider.
Q. Are the products available at the flagship store and online store the same?
A. Product availability differs between the flagship store and the online store.
The full lineup is available only at our flagship store.
For inquiries about product availability, please contact us here.